Human Resources

• Account Executives assigned to each customer


• Trained and experienced personnel prepared to classify products


• Expert personnel trained in Hazardous Materials Tariff Classification


• Trained personnel in VUCEM


• Staff at main ports of entry into Mexico


• Internal and external legal advisors


• External legal advisors specialized in foreign trade (Troncoso Troncoso and Consultants)

TECHNOLOGICAL TOOLS

• Communication tools: telephone, radio, Nextel, emails, video conferencing


• Data Storage Tools: Computers, external hard drives, scanning equipment, digital cameras / video, etc.


• Slam Traffic System, Darwin IMPORT REQUEST system, Slam web, Slam reports, Slam Cove, corporate IMPORT REQUEST


• High Volume Scanner for documents, accounting system, electronic billing

 

BUSINESS PROCESSES

• Reports - monthly (accounting, suppliers, operations, VAT, etc..) And special reports are generated as required


• Digitalization of Archives - Documents used in daily operations, are digitized and stored on servers, with access to our customers


• Communication - We keep constant communication with customers via electronic media, keeping them informed of the trade issues that affect them


• Contingency Procedures – Set plan used in emergency situations (system crash / natural events) to reroute operating through other ports of entry